Challenge: Seamless Heater Integration Into New Mechanical Room

Bank Brothers Sustainable Ingredients, a producer of edible animal fat products, prides itself on the quality and industry versatility it provides to the Canadian food industry. Its facility had previously installed a Kemco Systems Direct Contact Water Heater used to support sanitation, producing hot water that keeps processing lines safe and bacteria free. As Bank Brothers looked to upgrade its facility with a new mechanical room, the company turned to the Kemco service team for guidance on achieving smooth integration with the heater and other equipment into the updated space. 

Bank Brothers was installing air intake ducts and air dampers for its new room and needed an experienced Kemco service team member’s help. The goal was to ensure the heater would continue to work efficiently and without issues once paired with the new ducts and dampers.

Solution: Knowledgeable Service and Readily Available Spare Parts from Kemco Systems

A senior technical support member at Kemco was able to answer all questions via a phone call to ensure the Direct Contact Water Heater was operating efficiently in the new room. This encouraged Bank Brothers to order spare parts, based on the information provided with the system, to ensure continued optimal performance.

The Kemco Systems parts team provided a formal quote for all requested items, including an alternative and more cost-effective solution to one of the parts requested. As demonstrated by the solutions-oriented support provided to Bank Brothers, the entire Kemco team is committed to providing an excellent customer experience from initial installation to after-market assistance, enabling customers and their support teams to perform continued preventive maintenance and necessary service.

Annual Service Contracts and Spare Parts Support

Kemco offers Annual Service Contracts, available for all systems, to ensure efficiency is maintained year-round. Kemco Systems also offers spare parts lists upon request, ensuring customers have the necessary parts on hand to perform preventive maintenance to avoid shutdowns.

Get in touch

Clearwater: 11500 47th Street North, Clearwater, FL 33762

Get In Touch With The Clearwater Office:
(800) 633-7055
[email protected]

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